Direct Touch POS Manual

The Direct Touch POS system is a comprehensive point-of-sale solution featuring touch screen interface, payment processing, inventory management, customer relationship tools, sales reporting, and multi-user support. Designed for retail and hospitality environments with intuitive operation, secure transactions, and real-time data synchronization. Below are key sections for setup, features, operation, maintenance, and troubleshooting.

1. System Overview 2. Hardware Setup 3. Software Installation 4. Technical Specifications 5. User Interface Guide 6. Payment Processing 7. Inventory Management 8. Security Features 9. Maintenance Procedures 10. Compliance Information 11. Troubleshooting Guide

System Overview

Key components: Touch screen display, cash drawer, receipt printer, barcode scanner, card reader, and system terminal.

Component	Description
Touch Screen Display	15-inch capacitive touch interface with anti-glare coating
Cash Drawer	Standard 5-bill compartment with lock mechanism
Receipt Printer	Thermal printer with automatic paper detection
Barcode Scanner	Laser scanner with omnidirectional reading
Card Reader	EMV chip and NFC contactless payment support
System Terminal	Main processing unit with connectivity ports
Power Supply	Universal 100-240V AC input
Network Port	Gigabit Ethernet for stable connectivity
USB Ports	Multiple USB 3.0 ports for peripherals
Audio Output	Built-in speaker for transaction alerts

Hardware Setup

Unpack and inspect all components. Assemble on stable counter surface.

Position terminal: Place main unit in secure location with adequate ventilation.
Connect peripherals: Attach cash drawer, printer, scanner to designated ports.
Network connection: Use Ethernet cable for stable internet connectivity.
Power connection: Plug into grounded electrical outlet.
Initial test: Power on system and verify all components respond.

WARNING! System contains sensitive electronics; handle with care. Ensure proper grounding.

Software Installation

Power on system; follow on-screen setup wizard.

System initialization: Complete initial configuration including date/time settings.
User account setup: Create administrator and operator accounts with secure passwords.
Payment configuration: Set up payment processor integration and test transactions.
Inventory setup: Import product database or begin manual entry.
Backup configuration: Establish automatic data backup schedule.

CAUTION! Maintain stable power during software installation to prevent corruption.

Technical Specifications

Display: 15-inch capacitive touch screen, 1920x1080 resolution.
Processor: Quad-core 2.4GHz with 8GB RAM.
Storage: 256GB SSD with expansion capability.
Connectivity: Gigabit Ethernet, Wi-Fi 6, Bluetooth 5.0.
Operating System: Custom POS Linux distribution.
Payment Support: EMV, NFC, magnetic stripe, contactless.
Power Requirements: 100-240V AC, 50-60Hz.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Dimensions: Terminal: 350mm x 250mm x 150mm.

User Interface Guide

Access main menu via touch screen. Navigation: Swipe gestures and tap selections.

Main Sections: Sales, Inventory, Reports, Settings, Customer Management.

Sales Interface: Product search, quantity entry, discount application, payment processing. Inventory: Stock levels, product editing, category management, supplier tracking. Reports: Daily sales, inventory movement, employee performance, financial summaries. Settings: System configuration, user permissions, hardware setup, backup options. Customer Management: Customer database, loyalty programs, purchase history.

Payment Processing

Supports multiple payment methods including cash, credit/debit cards, mobile payments.

Select payment method from transaction screen.
For card payments: Insert chip card or tap for contactless.
Follow on-screen prompts for customer verification.
Process payment and wait for authorization.
Print or email receipt as required.

Tip: Ensure card reader is clean and free of obstructions for reliable reading.

Inventory Management

Real-time inventory tracking with automatic stock updates.

Add products: Manual entry or barcode scanning.
Set reorder points: Automatic alerts for low stock items.
Receive shipments: Scan incoming items to update inventory.
Adjust counts: Periodic stock takes for accuracy.
Supplier management: Track vendor information and pricing.

WARNING! Regular inventory counts essential for accurate financial reporting.

Security Features

User authentication: Role-based access control with unique login credentials. Data encryption: End-to-end encryption for all transactions and customer data. Audit trail: Comprehensive logging of all system activities. PCI Compliance: Meets Payment Card Industry Data Security Standards.

Maintenance Procedures

Daily: Clean touch screen with approved cleaning solution. Weekly: Test all peripherals and backup systems. Monthly: Update software and security patches. Quarterly: Professional inspection and calibration.

CAUTION! Use only approved cleaning solutions; avoid abrasive materials.

Compliance Information

FCC Part 15: Class A digital device compliant. PCI DSS: Meets current payment security standards. ADA Compliance: Accessible interface design. Copyright © 2025 Direct Touch Systems; all rights reserved. For technical support, visit www.directtouchpos.com or contact 1-800-POS-HELP.

Troubleshooting Guide

Symptom	Possible Cause	Corrective Action
Touch screen unresponsive	Calibration/dirt	Clean screen; recalibrate touch settings; restart system.
Printer not working	Paper jam/connection	Check paper path; ensure cable connected; restart printer.
Scanner not reading	Dirt/alignment	Clean scanner window; check connection; test with known barcode.
Payment declined	Network/processor	Check internet connection; verify payment processor status.
System slow	Memory/storage	Clear cache; check available storage; restart system.

Reset: System > Maintenance > Factory Reset if required.

Support: 1-800-POS-HELP; www.directtouchpos.com