DIRECTV Advanced Whole Home Client Manual

The DIRECTV Advanced Whole Home Client is a streaming device that enables access to live TV, recorded shows, and on-demand content throughout your home. It connects to your home network and integrates with the DIRECTV Genie system, supporting HD and 4K streaming, voice remote control, and access to popular streaming apps. Below are key sections for setup, features, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Streaming and Playback 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Advanced Whole Home Client, Voice Remote, HDMI output, Ethernet port, USB port, Power connector.

Feature	Description
HDMI output	For connection to HDTV or 4K television
Ethernet port	For wired network connection
USB port	For future updates and accessories
Power connector	For power connection
Wi-Fi connectivity	For wireless network connection
Voice Remote	For voice commands and navigation
POWER	Turns client on/off
MENU	Accesses main menu
GUIDE	Displays program guide
DVR	Accesses recorded content

Installation

Unpack and inspect contents. Place near television with proper ventilation.

Connect to TV: Use HDMI cable to connect HDMI output to television.
Connect to network: Use Ethernet cable or configure Wi-Fi during setup.
Connect power: Plug power adapter into wall outlet and client.
Turn on: Press POWER button on remote or client.

WARNING! Ensure proper ventilation around device to prevent overheating. Keep away from heat sources.

First-Time Setup

Power on client; follow on-screen setup wizard.

Network setup: Select wired or wireless connection, enter network credentials.
System activation: Follow prompts to activate with DIRECTV service.
Software update: Allow automatic download of latest software.
Remote pairing: Follow on-screen instructions to pair voice remote.
Channel guide: Wait for program guide to download and populate.

CAUTION! Do not interrupt power during software updates to prevent system corruption.

Specifications

Video Output: HDMI 2.0, supports up to 4K Ultra HD.
Audio Output: Dolby Digital Plus, stereo audio.
Connectivity: Ethernet 10/100, Wi-Fi 802.11ac, USB 2.0.
Streaming: Supports DIRECTV streaming, on-demand content, streaming apps.
Storage: Cloud-based DVR integration with Genie system.
Voice Control: Integrated voice search and commands.
Power Source: 12V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via MENU button. Front Panel: POWER indicator, IR sensor.

Remote: POWER, Voice button, Navigation pad, SELECT, MENU, GUIDE, DVR, INFO, EXIT, Number pad, Volume controls.

Settings: Display (Resolution, Screen ratio), Audio (Digital audio output, Volume mode), Network (Connection type, Network test), System (Software update, Restart, Reset), Parental Controls (Ratings locks, Purchase blocks).

Connecting Devices

HDMI: Primary video/audio connection to TV. Network: Ethernet or Wi-Fi. USB: For future use.

Ensure all devices are powered off before connecting.
Use high-speed HDMI cable for best video quality.
For wired network, connect Ethernet cable to router.
Select correct HDMI input on television.

Tip: Use wired Ethernet connection for most stable streaming performance.

Streaming and Playback

Supports live TV, recorded shows, on-demand content, and streaming apps.

Live TV: Press GUIDE to browse channels, SELECT to watch.
Recorded shows: Press DVR to access recordings from Genie server.
On-demand: Navigate to On Demand menu for movies and shows.
Streaming apps: Access Netflix, YouTube, Amazon Prime Video, etc.
Voice search: Press voice button and speak program title or actor name.
Parental controls: Set viewing restrictions in settings menu.
Restart program: Option available for most live and recorded content.

WARNING! Streaming quality depends on internet connection speed. Minimum 8Mbps recommended for HD.

Accessibility Features

Closed Captions: Enable in settings menu (CC options). Audio Description: For visually impaired. Voice Guidance: Audio menu navigation. High contrast text: Improved readability.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth only; no liquids or cleaning solutions.

CAUTION! Do not block ventilation openings. Keep away from liquids and extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © DIRECTV. For support, visit directv.com/support or contact 1-800-531-5000. This device incorporates copyright protection technology.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No picture	HDMI connection/TV input	Check HDMI cable; ensure TV on correct input; restart client.
No sound	Audio settings/connections	Check TV volume; verify audio settings; test with different content.
Network issues	Connection/configuration	Run network test; restart router; check network credentials.
Remote not working	Batteries/pairing	Replace batteries; re-pair remote; ensure clear line of sight.
Streaming buffering	Internet speed	Check internet speed; use wired connection; close other bandwidth apps.

Reset: Menu > Settings > System > Reset to Factory Defaults.

Service: 1-800-531-5000; directv.com/support