DIRECTV C31 Installation Manual

The DIRECTV C31 is a high-definition client receiver designed for use with the Genie Mini system. It requires connection to a Genie HD DVR server and delivers HD programming to additional TVs in your home. Features include HD video output, Dolby Digital audio, and compatibility with SWM technology. Below are key sections for setup, installation, operation, and troubleshooting.

1. Features at a Glance 2. Installation Requirements 3. Setup Process 4. Specifications 5. Controls and Connections 6. Connecting to Genie System 7. Operation Guide 8. Network Connectivity 9. Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD client receiver, Remote Control, Coaxial input, HDMI output, Ethernet port, IR blaster port.

Feature	Description
Coaxial input	For connection to SWM satellite dish system
HDMI output	For high-definition video and audio connection to TV
Ethernet port	For network connectivity and on-demand content
IR blaster port	For controlling cable boxes or other devices
Power connector	For AC power adapter connection
Status LED	Indicates power and connection status
POWER	Turns receiver on/off
MENU	Accesses main menu system
GUIDE	Displays program guide
INFO	Shows program information

Installation Requirements

Before installation, ensure you have all required components and proper environment.

Existing Genie HD DVR system with available client connections
SWM-compatible satellite dish system
HDMI cable for TV connection
Coaxial cables for satellite signal
Power outlet near installation location
Stable surface with proper ventilation

WARNING! Ensure proper ventilation around receiver; do not block ventilation openings.

Setup Process

Follow these steps for initial setup and configuration.

Connect to Genie server: Use coaxial cable to connect to available client port on Genie DVR
Connect to TV: Use HDMI cable to connect to TV HDMI input
Power on: Connect power adapter and turn on receiver
Activation: Follow on-screen prompts to pair with Genie server
Network setup: Connect Ethernet cable for on-demand features
Remote setup: Program remote control for TV operation

CAUTION! Use only DIRECTV-approved cables and accessories.

Specifications

Video Output: HDMI 1080p, 1080i, 720p
Audio Output: Dolby Digital via HDMI
Tuner Type: SWM-compatible satellite tuner
Network: 10/100 Ethernet
Power Consumption: 15W typical
Operating Temperature: 32°F to 104°F (0°C to 40°C)
Dimensions: 9.8" x 1.5" x 5.9"
Weight: 1.2 lbs
Power Source: 12V DC power adapter

Controls and Connections

Front Panel: Power button, Status LED. Rear Panel: Satellite IN, HDMI OUT, Ethernet, IR blaster, Power input.

Remote Control: POWER, MENU, GUIDE, INFO, DVR, LIST, directional pad, SELECT, EXIT, number pad, volume controls.

Menu System: Settings, Parental Controls, Display, Audio, Network Setup, System Info. Remote Programming: Auto-search or manual code entry for TV control.

Connecting to Genie System

The C31 requires connection to a Genie HD DVR server to function properly.

Ensure Genie server is powered on and functioning
Connect coaxial cable from Genie client port to C31 satellite input
Power on C31 receiver
Wait for activation process (may take 5-10 minutes)
Follow on-screen pairing instructions if prompted

Tip: Ensure all connections are secure before powering on equipment.

Operation Guide

Basic operation and navigation of the C31 receiver.

Power on: Press POWER button on remote or receiver
Navigation: Use directional pad to navigate menus
Program Guide: Press GUIDE to view channel listings
Menu Access: Press MENU for system settings and features
Info Display: Press INFO for current program details
DVR Access: Press DVR to view recorded content from Genie server
List: Press LIST for favorite channels and recent activity

NOTE: All recordings and settings are managed through the Genie server.

Network Connectivity

Network connection enables on-demand content and software updates.

Connect Ethernet cable from router to C31 Ethernet port
Access Network Setup in menu system
Select "Connect Now" for automatic configuration
Verify connection in System Info menu
For wireless: Use DIRECTV wireless video bridge if needed

Benefit: Network connection provides access to on-demand movies and shows.

Maintenance

Regular maintenance ensures optimal performance.

Keep receiver in well-ventilated area, away from heat sources. Dust with dry cloth regularly. Ensure cables are secure and undamaged. Check for software updates periodically.

CAUTION! Do not use liquid cleaners; unplug before cleaning.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. Copyright © DIRECTV. All rights reserved. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, LLC. For support, visit directv.com/help or call 1-800-531-5000.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No signal	Loose connections	Check all cable connections; ensure Genie server is on
Client not paired	Activation issue	Restart both Genie server and C31; wait for pairing
No video/audio	HDMI connection	Check HDMI cable; try different TV input
Remote not working	Batteries/obstruction	Replace batteries; ensure clear path to receiver
Network issues	Connection/router	Check Ethernet cable; restart router
Slow performance	Software/connection	Check for software updates; verify signal strength

Reset: Unplug power for 30 seconds, then reconnect.

Support: 1-800-531-5000; directv.com/help