DIRECTV D11-500 Receiver Manual

The DIRECTV D11-500 is a standard-definition satellite receiver with MPEG-2 video decoding, built-in DIRECTV programming guide, parental controls, interactive features, coaxial and RCA audio/video outputs, remote control compatibility, and support for standard definition satellite television viewing. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using the Program Guide 8. Parental Controls 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Satellite receiver unit, Remote Control, Coaxial input/output, RCA audio/video outputs, Smart card slot.

FeatureDescription
Satellite inputFor satellite dish connection
Coaxial outputFor TV or additional receiver connection
RCA audio/video outputsFor direct TV connection (composite video)
Smart card slotFor DIRECTV access card
Power connectorFor AC power adapter
Front panel displayShows channel number and status
POWERTurns receiver on/off
CHANNEL +/-Changes channels
VOLUME +/-Adjusts audio volume
MENUAccesses main menu system

Installation

Unpack and inspect contents. Place receiver near television with adequate ventilation.

  1. Connect satellite dish: Run coaxial cable from dish to SATELLITE IN port on receiver.
  2. Connect to television: Use RCA cables (yellow/red/white) to TV inputs or coaxial cable to TV antenna input.
  3. Insert smart card: Ensure DIRECTV access card is properly inserted in smart card slot.
  4. Connect power adapter and plug into AC outlet.

WARNING! Ensure proper ventilation around receiver to prevent overheating. Do not block ventilation openings.

First-Time Setup

Power on receiver and television; follow on-screen prompts.

  1. Signal acquisition: Receiver will search for satellite signal automatically.
  2. Program guide download: Allow 2-4 hours for complete program guide to download.
  3. Channel setup: Use parental controls to block unwanted channels if desired.
  4. Audio/video settings: Configure output resolution and audio format in settings menu.

CAUTION! Do not disconnect power during initial setup as this may corrupt software download.

Specifications

Controls and Settings

Access menu system via MENU button on remote. Front Panel: POWER, CHANNEL, VOLUME, SELECT.

Remote: POWER, Numeric buttons, CHANNEL/ VOLUME, MENU, GUIDE, INFO, EXIT, SELECT.

Settings: Video output (480i), audio (stereo/mono), closed captioning, favorite channels. Parental: Channel locks, program ratings, purchase controls. System: Software updates, system information, factory reset.

Connecting Devices

Satellite dish: Coaxial cable to SATELLITE IN. TV connection: RCA composite cables or coaxial output.

  1. Turn off receiver and TV before making connections.
  2. Ensure all cables are securely connected.
  3. Set TV to correct input source (Video 1, Video 2, etc.).
  4. Power on devices and check for signal.

Tip: Use high-quality coaxial cables for best signal quality and minimal interference.

Using the Program Guide

Interactive guide provides 7-day programming information.

  1. Access guide: Press GUIDE button on remote.
  2. Navigate: Use arrow keys to browse channels and programs.
  3. View program info: Press INFO for detailed program description.
  4. Set reminders: Select program and set reminder for upcoming shows.
  5. Search: Use search function to find programs by title, actor, or category.
  6. Favorite channels: Mark channels as favorites for quick access.

NOTE: Program guide requires active satellite signal and may take several hours to fully populate after initial setup.

Parental Controls

Block channels and restrict content by rating in parental controls menu.

  1. Access parental controls: Menu > Parental Controls > enter 4-digit lock code.
    2. 2. Channel blocking: Select individual channels to block.
  2. Rating restrictions: Set maximum allowed rating for movies and TV shows.
  3. Purchase controls: Require code for pay-per-view purchases.

Default lock code: 0000 (change immediately for security)

Care & Maintenance

Keep receiver clean and well-ventilated. Unplug before cleaning. Use dry cloth only; no liquids.

CAUTION! Do not place objects on top of receiver. Ensure adequate air circulation to prevent overheating.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © DIRECTV LLC. For technical support, visit www.directv.com/help or contact 1-800-531-5000. This device must be used with official DIRECTV programming and access card.

Troubleshooting

SymptomPossible CauseCorrective Action
No signalDish alignment/cablesCheck dish alignment; ensure cables are secure; run signal test.
No pictureTV input/cablesVerify TV is on correct input; check video cable connections.
Remote not workingBatteries/obstructionsReplace batteries; ensure clear line of sight to receiver.
No program guideSignal/downloadWait for guide download; check satellite signal strength.
Channels missingSubscription/signalVerify account status; check for service outages; refresh signal.

Reset: Unplug receiver for 30 seconds, then reconnect power.

Service: 1-800-531-5000; www.directv.com/help

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