DIRECTV Genie 2 Manual

The DIRECTV Genie 2 is a 4K Ultra HD whole-home DVR server with built-in Wi-Fi, 1TB storage capacity, support for up to 7 connected clients, 4K upscaling, voice remote compatibility, integrated Netflix and YouTube apps, Dolby Digital Plus audio, and advanced recording features. Below are key sections for setup, features, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Recording and Playback 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Genie 2 Server, Power Adapter, Remote Control, HDMI Cable, Ethernet Cable, Client Connectors.

Feature	Description
4K Ultra HD	Supports 4K resolution with HDR compatibility
1TB Storage	Records up to 200 hours of HD programming
Whole-Home DVR	Streams to up to 7 clients simultaneously
Built-in Wi-Fi	Wireless connectivity for internet and streaming
Voice Remote	Voice command capability with compatible remote
HDMI Output	Primary video/audio connection
Ethernet Port	Wired internet connection
USB Ports	For future expansion and updates
Power Input	DC power connection
Client Ports	Connections for Genie Mini clients

Installation

Unpack and inspect contents. Place in well-ventilated area.

Connect to TV: Use HDMI cable from Genie 2 to TV HDMI input.
Connect to internet: Use Ethernet cable or connect via built-in Wi-Fi.
Connect power: Plug power adapter into Genie 2 and wall outlet.
Connect clients: Use coaxial cables to connect Genie Mini clients.
Activate service: Call DIRECTV or visit directv.com/activate.

WARNING! Ensure proper ventilation; do not block air vents. Use surge protector for power connection.

First-Time Setup

Power on Genie 2; follow on-screen setup wizard.

Language selection: Choose preferred language (default ENGLISH).
Internet connection: Select wired or wireless setup.
Satellite setup: Follow dish alignment instructions if needed.
Channel download: Allow system to download channel guide.
Remote pairing: Pair remote control with Genie 2.
Software update: Allow system to download latest software.

CAUTION! Do not interrupt power during software updates.

Specifications

Storage Capacity: 1TB hard drive
Video Resolution: 4K Ultra HD, 1080p, 720p, 480p
Audio: Dolby Digital Plus, Dolby Digital
Connectivity: HDMI, Ethernet, Wi-Fi 802.11ac, USB 2.0
Client Support: Up to 7 Genie Mini clients
Recording Capacity: 200 hours HD, 800 hours SD
Power Requirements: 120V AC, 60Hz
Operating Temperature: 32°F to 104°F (0°C to 40°C)
Dimensions: 12.6" x 9.8" x 2.2"

Controls and Settings

Access menu via remote control MENU button. Front Panel: Power LED, Status LED, Wi-Fi LED.

Remote Functions: POWER, GUIDE, MENU, DVR, INFO, EXIT, NAVIGATION arrows, SELECT, NUMERIC buttons, VOLUME, MUTE, CHANNEL up/down.

Settings Categories: Display (Resolution, Screen Format), Audio (Digital Audio Output, Volume Control), Network (Internet Setup, Connection Test), System (Software Update, Reset), Parental Controls (Ratings, Purchase Limits).

Connecting Devices

TV Connection: HDMI output. Internet: Ethernet or Wi-Fi. Clients: Coaxial cable to Genie Minis.

Turn off all devices before connecting cables.
Use high-speed HDMI cable for 4K content.
For wired network, connect Ethernet cable to router.
For wireless, select network and enter password during setup.
Connect Genie Mini clients using approved coaxial cables.

Tip: Use DIRECTV-approved cables for optimal performance.

Recording and Playback

Supports single and series recordings, live TV pause, and simultaneous recording/playback.

Record program: Press RECORD button while watching.
Series recording: Press RECORD twice for entire series.
Manage recordings: Press DVR button to view recorded programs.
Playback controls: PLAY, PAUSE, REWIND, FAST FORWARD, SKIP.
Delete recordings: Select recording and press DELETE.
Season Pass: Automatically records all episodes of a series.
WishList: Records programs based on search criteria.

WARNING! Do not disconnect power during recording operations.

Advanced Features

Whole-Home DVR: Access recordings from any connected client. 4K Upscaling: Enhances HD content to near-4K quality. Voice Search: Use voice remote to search for content. Streaming Apps: Access Netflix, YouTube, and other apps. Mobile App: Control Genie 2 with DIRECTV app.

Care & Maintenance

Keep unit clean and dust-free. Ensure proper ventilation. Use soft, dry cloth for cleaning.

CAUTION! Do not use liquid cleaners or aerosols. Keep away from heat sources and moisture.

Regulatory Information

FCC Part 15: Class B digital device compliant. UL Listed for safety. Copyright © 2023 DIRECTV. For technical support, visit directv.com/help or call 1-800-531-5000. Warranty information available at directv.com/warranty.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No picture	HDMI connection/TV input	Check HDMI cable; ensure TV on correct input; restart devices.
No satellite signal	Dish obstruction/weather	Check dish for obstructions; wait for severe weather to pass.
Recording failed	Storage space/tuner conflict	Delete old recordings; check for scheduling conflicts.
Client not connecting	Network/cable issues	Check coaxial connections; restart client and server.
Remote not working	Batteries/obstructions	Replace batteries; ensure clear path to IR sensor.
Slow performance	Software/network issues	Restart receiver; check internet connection speed.

Reset: Menu > Settings > System > Reset Receiver

Support: 1-800-531-5000; directv.com/help