DIRECTV Genie 2 Technical Manuals

The DIRECTV Genie 2 is a next-generation whole-home HD DVR server that supports up to 7 simultaneous recordings and streams content to multiple Genie Minis throughout your home. Featuring 4K Ultra HD compatibility, built-in Wi-Fi, 1TB storage capacity, voice remote compatibility, and advanced whole-home entertainment capabilities. Below are comprehensive technical sections covering installation, configuration, troubleshooting, and maintenance.

1. System Overview 2. Hardware Specifications 3. Installation Procedures 4. Network Configuration 5. Client Setup 6. Advanced Settings 7. Maintenance & Updates 8. Troubleshooting Guide 9. Technical Support

System Overview

The Genie 2 (model HS17) serves as the central hub for DIRECTV's whole-home entertainment system, providing recording capabilities and content distribution to connected client devices.

Component	Function
Main Unit	Primary DVR server with 1TB storage
Satellite Inputs	Dual SWM satellite inputs
Ethernet Port	Network connectivity for on-demand and streaming
USB Ports	For future expansions and updates
Power Input	AC power connection
Status LED	System status indication
Reset Button	System reset functionality
Wi-Fi Module	Built-in wireless connectivity
Client Connections	Supports up to 8 Genie Mini clients

Hardware Specifications

Model: HS17-100/700
Storage Capacity: 1TB (approximately 200 hours HD recording)
Video Output: 4K Ultra HD, 1080p, 1080i, 720p, 480p, 480i
Audio Output: Dolby Digital Plus, Dolby Digital
Connectivity: Gigabit Ethernet, 802.11ac Wi-Fi, MoCA 2.0
Satellite Support: SWM technology compatible
Power Requirements: 120V AC, 60Hz, 45W max
Operating Temperature: 32°F to 104°F (0°C to 40°C)
Dimensions: 2.2" H × 9.8" W × 9.8" D
Weight: 3.5 lbs

Installation Procedures

Proper installation ensures optimal performance and system reliability.

Satellite Connection: Connect satellite dish to SWM ports using RG6 coaxial cable
Power Connection: Connect power cord to grounded electrical outlet
Network Setup: Connect Ethernet cable or configure Wi-Fi for internet access
Client Integration: Connect Genie Minis via coaxial or Ethernet
Initialization: Allow system to download latest software and guide data
Activation: Call DIRECTV or use online activation

IMPORTANT: Ensure proper signal strength (80% minimum) before proceeding with client setup.

Network Configuration

Network connectivity enables on-demand content, streaming apps, and software updates.

Wired Connection: Connect Ethernet cable to router
Wireless Setup: Access network settings via menu > settings > internet setup
Network Test: Verify connection through system diagnostics
Port Forwarding: Configure router for optimal streaming performance
Parental Controls: Set network restrictions if required

Note: Wired connection recommended for 4K streaming and large downloads.

Client Setup

Genie Mini clients extend Genie 2 functionality to additional televisions.

Client Type	Features	Connection Method
Genie Mini	HD streaming, on-demand	Coaxial (MoCA) or Ethernet
4K Genie Mini	4K Ultra HD support	Coaxial (MoCA) or Ethernet
Wireless Genie Mini	Wireless connectivity	Wi-Fi to Genie 2

Connect client to television via HDMI
Connect to network via preferred method
Allow client to pair with Genie 2 server
Configure client-specific settings

Advanced Settings

Access advanced configuration through system settings menu.

Recording Preferences: Default recording quality, series manager
Whole-Home Settings: Client permissions, streaming quality
Display Settings: Resolution, aspect ratio, screen calibration
Audio Settings: Digital audio output, volume leveling
Network Advanced: IP configuration, DNS settings
System Information: Software version, signal strength
Maintenance: System reset options, hard drive diagnostics

Maintenance & Updates

Regular maintenance ensures optimal system performance.

Software Updates: Automatic overnight updates (recommended)
Manual Updates: Menu > Settings > System > Info & Test > Repeat Satellite Setup
Storage Management: Monitor available space, delete unnecessary recordings
Signal Maintenance: Periodically check signal strength meters
Client Verification: Ensure all clients maintain connection

WARNING: Do not interrupt software updates. Ensure stable power during maintenance.

Troubleshooting Guide

Issue	Possible Cause	Resolution
No satellite signal	Dish alignment, cable issues	Check connections, run signal test, realign dish
Client connection lost	Network issues, MoCA problems	Restart client, check network connectivity
Recording failures	Storage full, signal loss	Clear space, check signal strength
Slow performance	Network congestion, system overload	Restart system, check network speed
4K content issues	HDCP compliance, bandwidth	Verify HDMI cables, check internet speed
Audio/video sync	Processing delay	Adjust audio delay settings

Technical Support

For technical assistance and advanced troubleshooting:

DIRECTV Technical Support: 1-800-531-5000
Online Support: directv.com/help
Technical Documentation: directv.com/technical
Service Requests: Schedule professional service if needed
Warranty Information: 2-year limited warranty on hardware

Emergency Reset: Red button recessed on front panel (use paperclip)