DIRECTV GenieGo Manual

The DIRECTV GenieGo is a streaming media device that allows you to watch recorded DIRECTV programs on mobile devices. It connects to your Genie HD DVR and enables streaming of recorded content to smartphones, tablets, and computers. Features include wireless streaming, mobile app integration, automatic content transfer, and support for multiple devices. Below are key sections for setup, features, operation, and troubleshooting.

Features at a Glance

Key components: GenieGo device, USB cable, Ethernet cable, Power adapter, Mobile app support.

Feature	Description
Wireless Streaming	Stream recorded content to mobile devices over Wi-Fi
Automatic Transfer	Automatically transfers recordings from Genie DVR
Mobile App	DIRECTV App for iOS and Android devices
Multiple Device Support	Stream to up to 2 devices simultaneously
Ethernet Port	Wired network connection option
USB Port	For firmware updates and additional storage
Power LED	Indicates device power status
Network LED	Shows network connection status
Content Storage	Internal storage for transferred recordings
Remote Access	Stream content outside home network

Installation

Unpack and inspect contents. Place near Genie HD DVR and router.

1. Connect to Genie DVR: Use USB cable to connect GenieGo to Genie HD DVR.
2. Connect to network: Use Ethernet cable to router or connect via Wi-Fi.
3. Connect power: Plug power adapter into electrical outlet.
4. Install mobile app: Download DIRECTV App from app store.

WARNING! Ensure proper ventilation; do not block air vents. Use included power adapter only.

First-Time Setup

Power on GenieGo; follow setup process.

1. Device recognition: Genie DVR should automatically detect GenieGo.
2. Network setup: Connect to home Wi-Fi or use Ethernet cable.
3. Mobile app setup: Launch DIRECTV App and follow on-screen instructions.
4. Content transfer: Set automatic transfer preferences in settings.
5. Remote access: Enable remote streaming feature if desired.

CAUTION! Keep device away from heat sources and moisture.

Specifications

• Dimensions: 4.5 x 2.8 x 0.8 inches.
• Connectivity: Wi-Fi 802.11n, Ethernet 10/100, USB 2.0.
• Storage: Internal flash memory for content storage.
• Power: 5V DC, 1A power adapter.
• Supported Devices: iOS 7.0+, Android 4.0+, Windows/Mac computers.
• Video Formats: MPEG-4, H.264 streaming.
• Audio Formats: AAC, AC3 audio support.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Simultaneous Streams: Up to 2 devices.

Controls and Settings

Access settings via DIRECTV App or Genie DVR menu.

Mobile App Controls: Play, Pause, Stop, Fast Forward, Rewind, Chapter Skip.

Settings: Automatic Transfer (On/Off), Video Quality (High/Standard), Remote Access (Enable/Disable), Storage Management, Network Settings, Device Management. Content Transfer: Select programs for automatic transfer, set transfer priority. Network: Wi-Fi setup, Ethernet configuration, network status.

Connecting Devices

Genie DVR: USB connection. Network: Ethernet or Wi-Fi. Mobile: DIRECTV App.

1. Ensure Genie DVR is powered on and connected to GenieGo.
2. Connect to home network via Wi-Fi or Ethernet.
3. Install DIRECTV App on mobile devices.
4. Sign in with DIRECTV account credentials.

Tip: For best performance, use Ethernet connection when possible.

Streaming Content

Supports streaming of recorded TV shows and movies.

1. Access recordings: Open DIRECTV App and select "My Library".
2. Select content: Choose recorded program to stream.
3. Play: Press PLAY; use transport controls for navigation.
4. Quality adjustment: Select video quality based on network conditions.
5. Download for offline: Some content available for download.
6. Remote streaming: Access content from outside home network.
7. Multiple devices: Stream to different devices simultaneously.
8. Parental controls: Restrict content based on ratings.

WARNING! Content availability subject to licensing restrictions.

Mobile App Features

DIRECTV App: Program guide, remote control, streaming, downloads.

Features: Live TV streaming (in-home), recorded content streaming, program guide browsing, remote DVR scheduling, parental controls, multiple profile support, watchlist management.

Care & Maintenance

Unplug before cleaning. Use dry cloth only; no liquids.

Maintenance: Regular firmware updates, storage management, network connection checks.

CAUTION! Do not expose to extreme temperatures or humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. Copyright © DIRECTV. For support, visit www.directv.com or contact 1-800-531-5000. Software updates automatically delivered when available.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Cannot connect to GenieGo	USB connection/network	Check USB cable; ensure Genie DVR powered on; restart devices.
Streaming quality poor	Network speed	Check internet speed; reduce video quality; use Ethernet connection.
Content not transferring	Settings/storage	Enable automatic transfer; check available storage; restart transfer.
Mobile app cannot find device	Network/account	Ensure same network; sign out/in app; check DIRECTV account.
Remote access not working	Settings/network	Enable remote access in settings; check router port forwarding.

Reset: Unplug power for 30 seconds, then reconnect.

Service: 1-800-531-5000; www.directv.com/support